Privacy and cookie policy

Privacy
Tennant Property Lettings Ltd respects the security and privacy concerns of all users of this web site. Tennant Property Lettings Ltd upholds the principles of the Data Protection Act 1998.

Personal information collected via this web site is controlled by Tennant Property Lettings Ltd, 22 New Upperton Road, Eastbourne, East Sussex, BN21 1NU, England.

The Internet is not a secure medium, however we keep your information confidential and use it only as set out in this policy.

Visits to our website
When you visit our web site it will log your IP address (a series of numbers providing a PC with a unique address) but this is not linked to anything that identifies you, so your user session will remain anonymous to us.

Cookies
What is a cookie?
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How do cookies work?
A website's cookies store information on your user device, which then gets sent back to that website each time you visit. Sometimes this information is essential to access a website's functions - for example if you need to log in, a cookie will allow the website to recognise your log-in details. Cookies can also be used to build a profile of your activity on a website - which pages you visit, how long you spend on each page. A website may then use this information to tailor the pages that you see when you visit the site in the future.

How do we use cookies?
We use cookies for two purposes:
To track your 'session state' so that when you interact with our website it is able to retrieve data that is specific to you. This allows you to login to our website, for example.
To create statistical data about how our visitors find and use our website. This allows us to improve the performance of the website. The information we collect is anonymous, it cannot be used to identify you personally.
A list of the cookies used by this website, and their purpose, is provided below.

Cookies used by our website
Used by web applications:
File name: PHPSESSID - Expires: On closing browser
File name: exp_tracker - Expires: On closing browser
File name: exp_last_visit - Expires: 1 year from set/update
File name: exp_last_activity - Expires: 1 year from set/update
File name: exp_stashid - Expires: 2 hours from set/update

These cookies are used to store server-side, user-specific data in order to maintain a session state for the visitor, and to 'remember' their preferences. Our website uses this data to process user requests. Some functions of the website depend on these cookies and may not work properly, or at all, if they are disabled.

Can I control or delete cookies?
All recent versions of popular browsers (such as Internet Explorer, Google Chrome or Mozilla Firefox) allow you to control cookies. You can set your browser to accept or reject all, or certain cookies. You might, for example, be happy to accept a cookie that allows you to log in to a website, but prefer to reject any which are used to build a profile of your internet usage. You can also set your browser to prompt you each time a cookie is offered.

For more information, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please note that if you restrict or delete cookies used by this website then it may not function as intended.

Our processing of Your Personal Data
We will use information that you supply on any of our electronic forms only for the purpose stated on the relevant form. We will only ask you for information which is reasonably necessary to process your request. Some specific information is requested for the following reasons:
- Your email address is held so that we can respond to your request.
- We ask you for your telephone number in case we need to contact you about your request.

Passing Your Information to Third Parties
We will not pass details of your name, postal, e-mail address or other personal details to third parties without your consent. In the event Tennant Property Lettings Ltd is under duty to disclose information to third parties, under the Data Protection Act 1998, these third parties must keep the information secure.

Your Consent
By disclosing your personal information and using our web site, you consent to collection, storage and processing of your personal information as set out above. If we decide to change our security and privacy policy then we will update this page to reflect any changes in the UK's Data Protection legislation. Information about the Data Protection Act 1998 is also available on the Data Protection Commissioner's Web site at www.dataprotection.gov.uk. Use of this Web site is subject to our Terms and Conditions.

Accessibility
This section describes the different ways to access the website and also the accessibility standards it complies with.

Standards compliance
Pages meet the following standards benchmarks:
Bobby AA approved, complying with all priority 1 and 2 guidelines of the W3C Web Content Accessibility Guidelines 1.0.
Validates as XHTML 1.0 and CSS2.
Uses structured semantic markup.

Navigation aids
As appropriate, each page has rel=previous, next, and home links to aid navigation in text-only browsers and screen readers. Netscape 6, Mozilla, and Opera users can also take advantage of this feature by selecting the View menu, Show/Hide, Site Navigation Bar, Show Only As Needed (or Show Always). Access to every page of the website is available through the site map.

Links
Many links have title attributes that describe the link in greater detail, unless the text of the link already fully describes the target. Whenever possible, links are written to make sense when read out of context. Many browsers (such as JAWS, Home Page Reader, Lynx, and Opera) can extract the list of links on a page and allow the user to browse the list separately from the page. Link text is never duplicated; two links with the same link text always point to the same address. There are no javascript: pseudo-links. All links can be followed in any browser, even if scripting is turned off. There are no links that open new windows.

Images
All content images include descriptive ALT attributes. Purely decorative graphics include null ALT attributes.

Visual design
This website uses cascading style sheets for visual layout. The stylesheet uses only relative font sizes, which are compatible with the user-specified “text size” option in visual browsers. For example, in Internet Explorer you can make your default text size larger under the View menu by selecting Text Size, Larger (or Largest). If your browser or browsing device does not support stylesheets, the content of each page is still readable.

Have we got it right?
We aim to make this web site as easy to use for everyone. If you do encounter any difficulties with its accessiblity, please tell us and we will work with you to resolve the problems.
To get in touch, please e-mail us at the following address: [email protected]