About us

COVID-19

Dear Clients

Following government COVID-19 guidance our office is closed until further notice.

We will be working from home and phone calls to 01323 726687 go to our voicemail call-back service.

Your voice and emails will be responded to as quickly as we can.  We are trying to maintain a good level of service and your patience and co-operation is appreciated.

We will update our website regularly while concentrating on delivering essential services.  Therefore please do not rely on the information provided here as being definitive or up-to-the-minute in these uncertain and rapidly evolving circumstances.

A government press release on 26/03/2020 confirms guidance for landlords and tenants, which we would ask all our clients to please read at:

Government support available for landlords and renters reflecting the current coronavirus (COVID-19) outbreak

It gives the reassurance for tenants that:

The government has brought forward a package of measures to protect renters affected by coronavirus (COVID-19). With these in force, no renter in either social or private accommodation will be forced out of their home.

And clarifies the extension and suspension details of Notices, including:

From today (26 March 2020) landlords will have to give all renters 3 months’ notice if they intend to seek possession (i.e. serve notice that they want to end the tenancy) – this means the landlord can’t apply to start the court process until after this period. This extended buffer period will apply in law until 30 September 2020 and both the end point, and the three month notice period can be extended if needed.

The guidance on rent payments contains:

Tenants are still liable for their rent and should pay this as usual. If they face financial hardship and struggle to pay this, support is available. In the first instance they should speak to their landlord if they think they will have difficulty meeting a rental payment, and in this unique context we would encourage tenants and landlords to work together to put in place a rent payment scheme.

Tennants will continue our approach of constructive engagement and effective communication towards realising best outcomes in challenging situations.

If you are a tenant unable to pay rent please email a brief explanation to [email protected] so we can forward that to your landlord for consideration and response.

Our routine property checks are suspended until further notice and maintenance works are restricted to emergency repairs only.  Property defects should still be reported promptly please by email where possible to [email protected] to be progressed according to urgency and COVID-19 guidance.

Please call 07821 273408 to report maintenance emergencies only.

Tennants supports the government COVID-19 pandemic guidance calling for care, compassion, co-operation and patience in our personal, social and business relationships.

Best wishes to all our clients.

Alex and Peter Sheppard